Support Solutions

Your Outsourced NDIS Business Support Team

Stop juggling multiple hires. Get a dedicated 6-person team of experienced NDIS VAs who understand your industry inside-out — managing your operations, marketing, and growth for one flat monthly rate.

About

CareSync Support Solutions

We’re not just another employee — we’re your NDIS-specialized outsourcing partner. Our team of experienced VAs deeply understands the NDIS landscape, terminology, compliance requirements, and provider needs. We speak your language and know exactly what you need to succeed.

With years of experience supporting NDIS providers across Australia, we help streamline your daily operations, manage participant communication, handle compliance documentation, and drive growth through strategic marketing and efficient systems.

Think of us as your extended in-house team — responsive, reliable, and fully aligned with your goals. Whether you’re scaling your business, improving service delivery, or simply reclaiming your time, we’re here to make your NDIS operations run smoother, faster, and smarter.

Your success is our focus because when your business grows, more participants get the quality care they deserve.

One Flat Rate

No hidden fees, no additional staff costs. Get a complete team for one transparent monthly investment.

Full Team Coverage

From admin to marketing to lead generation — we handle all aspects of your business support needs.

Scalable Growth

Focus on care delivery while we drive your business growth through systematic processes and marketing.

We’re Not Just VAs — We’re NDIS Experts

Our entire team has extensive hands-on experience in the NDIS sector. We don’t just follow instructions — we understand your challenges, speak your language, and know exactly what NDIS providers need to succeed.

Full NDIS Compliance

We understand all NDIS regulations, documentation requirements, and quality standards

Industry Terminology

Fluent in NDIS language, processes, and frameworks — from SIL to SDA and everything between

Participant-Centered

Deep understanding of participant needs, care planning, and goal-oriented support delivery

Systems Expert

Experienced with Splose, Zanda, ShiftCare, CareMaster, and all major NDIS platforms

Stakeholder Communication

Skilled in liaising with support coordinators, plan managers, participants, and families

Ready from Day One

No training needed. We hit the ground running with full understanding of your NDIS business operations.

Dependable. Knowledgeable. NDIS-Focused.

When you work with CareSync, you’re partnering with a team that genuinely understands the NDIS landscape. We know the compliance requirements, the terminology, the systems, and most importantly — the participant-first mindset that drives everything you do.

Your Problems, Our Solutions

We understand the challenges NDIS providers face every day. Here’s how we solve them.

The Problem

Hiring staff is expensive and time-consuming

Our Solution

Get 6 specialists for less than the cost of 1 Australian employee

The Problem

Too many admin tasks taking you away from care delivery

Our Solution

We handle all your admin, invoicing, rostering, and documentation

The Problem

Can't find skilled staff who understand NDIS

Our Solution

Our entire team has extensive NDIS experience — ready from day one

The Problem

Single VAs get sick, take holidays, or quit unexpectedly

Our Solution

You get a whole team with backup coverage — no single point of failure

The Problem

Lead generation is inconsistent and unpredictable

Our Solution

We build systematic outreach campaigns to support coordinators and plan managers

Stop Struggling. Start Growing.

Every day you spend juggling admin, marketing, and operations is a day you’re not focused on delivering quality care. Let us handle the rest while you focus on what matters most.

Your 7-Person Team Structure

We understand the challenges NDIS providers face every day. Here’s how we solve them.

1 Team Leader

Oversees workflow, ensures quality standards, and serves as your primary point of contact for seamless communication.

2 Admin & Web Specialists

Manage admin systems, invoicing, rostering, data entry, websites, automations, and project management to keep operations running smoothly.

3 Marketing Specialists

Drive growth through social media, lead generation, paid advertising, branding, SEO, and compelling content creation.

1 Lead Generation Specialist

Drive consistent participant inquiries and provider partnerships through strategic outreach, database building, and targeted campaigns. Our team ensures a steady flow of quality leads so your NDIS business keeps growing.

Our Services

Comprehensive support across all aspects of your NDIS business operations

Your trusted outsourced NDIS business support team. Helping providers scale faster and focus on care delivery.

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